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Frequently Asked Questions

Do you ship globally?

Yes, we ship everywhere!

What is your return policy?

Returns are acceptable within 30 days of the purchase if the product has not been worn or washed.

What's in it for the artist?

  • 20% of the price of each sale (around $10/shirt)
  • Ability to buy their shirts at cost to sell at events
  • Ability to print their other works at cost
  • An artist profile on our website
  • Exposure through our social channels
  • Awesome shirts!

How do I wash these? Do the colors fade?

Wash normally but hang dry rather than using a dryer. If you follow this rule, the colors will not fade!

I'm an artist, how can I submit designs?

See the form here.

Can I change or cancel my order?

As long as your order has not been dispatched, we will gladly change the shipping address after you have ordered. If you wish to cancel an order, send our lovely customer service team an email through service@juniqe.com and let them work their magic. Sometimes it is not possible to cancel an order but you can always return an order to us free of charge.

Unfortunately we cannot add further products to an order once it has been sent, but if you speak to our customer service fairies on service@juniqe.com we can arrange for you to create a new order without having to pay for shipping twice. Not bad, eh?

Can I buy prints in a different size than those specified?

In order to guarantee that all of our designs fit you and your home perfectly, we offer products in different sizes. But don’t worry if your favourite doesn’t come in the size you want: we’re happy to find out if it’s possible to change this for you. Just write to us at service@juniqe.com or call +49 (0) 30 920 331 21 and our fairy godmothers in customer service will take good care of you.

For personalised tees: How long will it take to ship my items?

The delivery time of your order depends on the individual production time of your chosen items. The vast majority of our products are made to order and can take up to 10 working days since they are produced individually for you after you place your order.

Can I return my items?

You can return most of our items within 30 days of receipt for any reason free of charge. Items must be unused and in their original condition. Clothes must be unworn and retain all of the original labels. Limited Editions that are exclusively manufactured and printed after your order can't be returned. You can find details about the return policy in the shipping details section.

Do You Have a Store I Can Visit?

We're just a website so you can only buy our products online. The good news is that we put our heart and soul into it and we’re open 24/7. Whoop Whoop!

How can I confirm Matter Of Spirit has received my order?

When you've completed your order, you will receive an automatic generated order confirmation by e-mail. Other updates regarding your order will also be communicated by e-mail. So, make sure we have your correct e-mail address. If you created an account, then you can also find your order on your account page.

How can I confirm gsus has received my order?

When you've completed your order, you will receive an automatic generated order confirmation by e-mail. Other updates regarding your order will also be communicated by e-mail. So, make sure we have your correct e-mail address. If you created an account, then you can also find your order on your account page.

The online shop is missing one size, is it still possible to order it?

Our online shop shows the complete assortment available. When we receive new stock, all items should be visible in our webshop immediately. Unfortunately, we can't deliver products that aren't currently available in our webshop. It's possible that these items are available at our gsus stores. For more information about their stock please contact our Customer Service.

What payment methods do you accept?

You can pay your order with iDeal, Credit Card (VISA and Mastercard) and Paypal

How do I know if my payment was succesful?

Once the order is completed you'll receive an order confirmation at the email address you've provided. If you've problems with completing your payment, please contact our Customer Service. We'll do our utmost to resolve the issue.

Is it safe to order online?

Ordering at the gsus online shop is completely safe. In addition to our 100% guarantee, we never give your information to others. Your privacy is guaranteed. All orders are transmitted over a secure Internet connection using SSL (Secure Sockets Layer) encryption and other measures click here to see our Privacy Policy). Your details will not be saved.